We need people with a strong depth of knowledge in ICT technology and services but the agility of mind to create and implement new technology and process solutions to new problems for the most demanding of clients. Our culture is to exceed client expectations all the time so that they ask for more assistance. The potential is exciting; with the opportunity for financial and career growth huge, but you will need to step up to the challenge.

Support engineers will be trained on new vendor technologies that clients require with a clear development path to pre-sales technical support or on-site technical consultancy open. It is critical that the successful applicants be able to maintain and assure technical solutions in line with the true business need of clients from our central site, using a range of online tools. Close cooperation with client technical teams and our on-site technical consultants is fundamental with the communication skills to help and support over the telephone.

Duties include:

The role requires answering users fault calls and providing technical assistance to users via telephone support or via remote takeover support

The applicant will have a good telephone manner, be very effective at working in team and have a competent knowledge of the technologies listed below:

• Microsoft Windows XP
• Microsoft Windows 2000  
• Microsoft Office 2000/XP/2003 
• Networking TCP/IP 
• PC Hardware knowledge 

Salary:            To be discussed in the interview

To Apply Send Covering letter with CV to :

F.A.O Human Resources Dept,
System Force IT Ltd
Units 10 & 25 Kestrel Court
Waterwells Business Park,
Waterwells Drive,
Quedgeley,
Gloucester
GL2 2AT

Or Email hr at systemforce.co.uk